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Terms & Conditions

Terms & Conditions /Warranty conditions

Warranty conditions


All products are under 3 years maintenance warranty unless otherwise stated. Please check the product during cargo delivery in order to guarantee warranty conditions. When you see a damage, keep a record and do not get the product. Changes to the product, deforming of the product or deterioration of the original design of the product are not covered by the warranty.




Cancellation and Return Procedures


Return Policy


In the product return transactions, the Law No. 4077 on the Protection of the Consumer is applied with the Law No. 4822. Buyers have the right to withdraw within 7 days. In order to exercise this right, the decision to withdraw should be notified to ekolye.com within 7 days.


The consumer cannot exercise his / her right of withdrawal in the products that are produced in accordance with the special requests and demands of the consumer or made personal by making changes or additions. Therefore, in accordance with the consumer's request, products written in gold, precious metal or precious stone parts, etc. All products produced in accordance with the Consumer's wishes are covered by products that cannot be reused due to hygiene due to hygiene products (earrings piercings, etc.).


 


You can use the customer relationship contact form for notification, or you can email info@ekolye.com. If you make a refund without receiving confirmation from info@ekolye.com, your return will not be accepted and your shipment will not be received.


All orders, products, invoices, delivery notes, certificates, insurance forms, product boxes, packaging and all other documents and materials must be sent to the address we will inform you. During the return shipment, the customer is responsible for any inconvenience caused by cargo companies or any other value-causing material or damage caused by the product and product sent by the product and the return of the customer.


Return VAT and any other legal obligations are not refundable.


After the return is received, it is examined by the experts whether the return conditions are fulfilled. If the return is approved, the price of the products within 7 days will be refunded to the bank account if the order has been issued by credit card, if the credit card has been issued via wire transfer / EFT. In the cases where the consumer makes a right of withdrawal, the amount paid and the service fee paid by the seller to the cargo company for the delivery of the said product is deducted and returned.


The amount to be refunded to your credit card account lasts between 1-4 weeks.